Return, Refund and Exchange

Q: How can I cancel my order?

A: If your order has not been packed or shipped, you may still cancel it. Send us an email with your order number at customerservice@warehousedad.com or contact us via messenger or viber (see contact us page)

Cancellation Policy
Items in our store may be offered to you as an outright purchase or as a pre-order. This cancellation policy lays out how you can change or cancel these kinds of purchases.

Pre-orders
When you purchase a pre-order, you are buying an out-of-stock or soon-to-be-available product not yet in inventory. We may collect no payment or a partial deposit at checkout.  Please read the product description carefully as well as the estimated delivery date (for new product launches).
You can cancel a partially paid pre-order order that has not yet been fulfilled. If the order has been fulfilled, then you can't cancel the order, but you can request a full or partial refund. See our returns policy for more details on returns and refunds.
Outright Purchases
When you purchase an item, you will be required to agree to our terms and conditions before being redirected to the checkout page and be shown our payment options.  Agreeing to our terms and conditions and transacting your chosen payment methods denotes a binding agreement between the store "merchant" and the customer "buyer".  In cases of change of mind, we will require an email request for cancellation sent to our official email:   customerservice@warehousedad.com.  Kindly indicate the following on your email:

Subject: Web Order#/Customer Name/Request for Cancellation of Order

Kindly indicate briefly in the email your complete name, Web Order Reference Number and Reason for the Cancellation Request.  

If the order has been fulfilled, then you can't cancel the order, but you can request a full or partial refund. See our returns policy for more details on returns and refunds.

Q: How can I return or exchange my order?

A: We only accept returned products for the reasons below:

• Wrong delivered item
• Defective item – provided there is no evidence of misuse or abuse of the product by the Customer 
• Damaged item - provided there is no evidence of misuse or abuse of the product by the Customer

Please refer to this link for more details on our after sales service --------------------> https://warehousedad.com/pages/warehousedad-online-after-sales-service-guide-brand-specific-warranty-guide

Q: What should I do if I received a damaged / defective / wrong item?

A: We're sorry for this issue. Please report the damage, defect or wrong item within 3 days upon delivery to our customer service team thru Messenger.  Also send a photo of the physical appearance of the product and packaging box to customerservice@warehousedad.com

Our customer service agent will get in touch and arrange your return request soon.

Or you may fill up this Google Form    https://forms.gle/bHSUxgLECtTs4kgp8

Please refer to this link for more details on our after sales service --------------------> https://warehousedad.com/pages/warehousedad-online-after-sales-service-guide-brand-specific-warranty-guide

Q: Some items are missing from my order.

A: Send us an e-mail with your order number at customerservice@warehousedad.com or pm us via Messenger.  Our customer service agent will look into it and have the missing item delivered at the earliest convenience.

Or you may fill up this Google Form    https://forms.gle/bHSUxgLECtTs4kgp8

Please refer to this link for more details on our after sales service --------------------> https://warehousedad.com/pages/warehousedad-online-after-sales-service-guide-brand-specific-warranty-guide

 

Q: When will I receive my refund?

A: Processing for refund details to remember:

1. Payments made via Credit Card – We will request from the bank cancellation of your payment once reason for refund has been validated and approved. Bank reversals usually take 15 to 20 working days for the amount to be returned to your credit limit;
2. Payments made via bank transfer and GCash – We will process refund as soon as reason for refund has been validated and approved and all other remedies has been exhausted.

 

 

updated 12.05.23